Thursday, 21 July 2011

The 48 hour Rental Application Badger

If you think that all property managers are slackers, then you've never sat in their office during tax time, or during mid / end of month payments, or on a day ending with 'y' (you could also have formed this opinion if you've ever met a Business Development Manager masquerading as a property manager, but more on them later. Needless to say, if you meet one of these charming and attractive specimens, you'll never see or hear from them again, so take a picture).

One of the many labours of the humble property manager is processing rental applications. I've read alot of criticism on the internet about PMs being slackers about this (I enjoy googling 'I hate real estate agents/ property managers' so much, it's a sickness). And yes, there are some woeful slackers who will keep you on tenterhooks waiting for a response, but then there are the basic facts of life. We can process and process and process, but in the end we're waiting for responses too, from your boss, your HR manager, your previous property manager, and the owner of the property.

I've been on the ulcer-inducing end of a waiting process often enough that when I say I understand the frustration, it means I'm getting acid-reflux flashbacks. As a result, WebNet has a 48 hour clock on applications, so that if we can't plead or badger our way to a response in that time (which is very rare, I badger like you wouldn't believe), we'll still ring you and give you an update, and then go back to badgering.

                 
                  Cute, no? But you should hear their phone manner.

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